Barista/Food Handler | Steppenwolf Theatre Company

Audience Experienceat Steppenwolf Theatre Company is seeking candidates for the part-time position of Barista/Food Handler.

STEPPENWOLF AUDIENCE EXPERIENCE

Steppenwolf Audience Experience is dedicated to helping everyone coming through our doors feel safe, relaxed and invited. Through presenting an intentional and sincere level of service and hospitality, these positions participate in a team that is committed to cultivating a comfortable and respectful environment that upholds the dignity and experience of our audience, colleagues and guests.

ENVIRONMENT

These positions primarily operate in Steppenwolf’s public spaces, which include theater lobbies and Front Bar Coffee and Drinks.

HOURS OF EMPLOYMENT

Baristas/Food-handlers

Front Bar is open from 8am to midnight Tuesday through Sunday and certain Monday evenings, with peak times before and after performances. Morning/opening, daytime, and evening/closing shifts are all available.

About Steppenwolf

For over 40 years, Steppenwolf Theatre Company has been a cultural leader in Chicago and model for theatre companies in the United States and around the world. Formed by a collective of actors in 1976, the ensemble has grown to 53 members who represent a remarkable cross-section of actors, directors and playwrights. Thrilling and powerful productions from Balm in Gilead to August: Osage County—and accolades that include the National Medal of Arts and 12 Tony Awards— have made the theater legendary. Steppenwolf produces hundreds of performances and events annually in its three spaces: the 515-seat Downstairs Theatre, the 299-seat Upstairs Theatre and the 80-seat 1700 Theatre. Artistic programming includes a seven-play season; a two-play Steppenwolf for Young Adults season; Visiting Company engagements; and LookOut, a multigenre performances series. Education initiatives include the nationally recognized work of Steppenwolf for Young Adults, which engages 15,000 participants annually from Chicago’s diverse communities; the esteemed School at Steppenwolf; and Professional Leadership Programs. While firmly grounded in the Chicago community, nearly 40 original Steppenwolf productions have enjoyed success both nationally and internationally, including Broadway, Off-Broadway, London, Sydney, Galway and Dublin. Steppenwolf is led by Artistic Director Anna D. Shapiro and Executive Director David Schmitz.

COMPENSATION

This position is hourly $12.00 an hour plus tips with excellent benefit package offered for part time employees, including dental and vision insurance, sick time, employee assistance program, pre-tax Ventra transit benefit program and a 401k match retirement program.

Requirements
Skills & Qualifications: 

Successful candidates will demonstrate…

Prior experienceworking in a high-volume customer service setting, preferably in the position you’re applying for

Ease in proactively and positively engagingwith a spectrum of guests and staff in an intense, fast-paced environment

Fast, efficient service techniquesin peak service times

A relaxed appearance and tonewhen interacting with guests and colleagues, which includes maintaining an unhurried pace and level modulation of voice and volume

Effective, improvisational problem solving in ever-changing situations

Strong time-management skills and the ability to work 15-25 hours a week

Consistent availability on evenings and weekends, as well as during holiday seasons

 

Successful candidates will…

Commit to an equitable work environment, which includes use of gender inclusive language; support for individual gender expression, racial equity and inter-generational collaboration; accessibility for people with disabilities; and cultural sensitivity.

Demonstrate compassion, which includesgenuinely caring about colleagues and guests alike; showing sympathy for the plights of others; exhibiting empathy for the experience of everyone in the room.

Maintain personal composure, which includes demonstrating maturity; remaining cool under pressure; not becoming defensive or irritated when presented with challenging or unexpected situations; handling stress without showing frustration; serving as a settling influence in a tense situation.

Comfortably and effectively cope with change and ambiguity, which includes effectively transitioning between tasks and timelines; identifying priorities and making good decisions with a minimum of information; staying relaxed when things are uncertain; confidently managing risk and uncertainty.

Exhibit interpersonal savvy, which includes relating comfortably to a variety of personalities; cultivating and maintaining positive relationships; employing diplomacy and tact; defusing high-tension situations; seeking the positive in all situations.

To Apply: 

Interested candidates should send a cover letter, resume & three references by following this link by 2/13/2019.

NO PHONE CALLS OR EMAILS PLEASE

Steppenwolf Theatre Company is an equal opportunity and affirmative action employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Steppenwolf complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We strongly encourage applications from people of color and members of underrepresented groups.

Contact Information
Barista/Food Handler | Steppenwolf Theatre Company | Chicago Artists Resource

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